Q : How do I set up an insurance claim for my auto body repair?
A : To begin the claims process you will need to contact your insurance company and report the accident. Tell them you choose to have your collision repairs done at Colorback Body Shop in Marietta. Contact us directly and our customer service representatives will guide you through the process. We are a direct repair facility working with most insurance companies. This means we can make the process simple and convenient for you.
Q : Do I need an appointment for an estimate? How long will it take? Is there a cost?
A : Our estimates are free and you may drop in for an estimate anytime during our normal business hours of operation. You may also click on the free estimates link below to set up a time to come in for one. Most estimates take approximately 20 minutes to complete depending upon the extent of the damage.
Q : Should I drive my car after an accident?
A : It really depends on the extent of your damage. Usually if you have any lights out or your car doesn’t feel right or parts are rubbing on tires give us a call and we can arrange towing. You may also request to have your vehicle towed to our shop direct from the accident scene.
Q : How long will the repairs to my vehicle take?
A : All repairs begin with a detailed written estimate. Our trained estimators make a practice of anticipating how long the process will take. However some damage is often hidden and cannot be discovered until your vehicle has been disassembled. Something like that can potentially push your vehicle’s completion date back some. We will keep you informed throughout the repair process and we assure you we will return your vehicle back to you as quickly as possible.
Q : If my vehicles frame is damaged is it a total loss?
A : No. A car is a total loss only when the price of repairs exceeds the insurance company’s determined value of your vehicle. Our highly trained technicians use a precise frame measuring system and can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair the frame can be removed and replaced.
Q : Will you be able to match the factory paint color?
A : We guarantee in writing that the factory color will be matched as long as all painting is completed in accordance with factory suggested paint procedures. We use the finest automotive paints and processes available to be able to offer the color match guarantee.
Q : Is there a warranty offered for the repair work done to my vehicle?
A : Yes. We want you to feel comfortable with the work being done on your vehicle so Colorback Body Shop in Cobb County offers a lifetime warranty on all repairs and a full manufacturer's warranty on all parts.
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*** IN BUSINESS FOR OVER 35 YEARS ***