Q : How do I set up an insurance claim for my auto body repair?
A : To begin the claims process you will need to contact your insurance company and report the accident. Tell them you choose to have your collision repairs done at Colorback Body Shop. Contact us directly and our customer service representatives will guide you through the process. We are a direct repair facility working with most insurance companies. This means we can make the process simple and convenient for you.
Q : Do I need an appointment for an estimate? How long will it take? Is there a cost?
A : Our estimates are free and you may drop in for an estimate anytime during our normal business hours of operation. You may also click on the free estimates link below to set up a time to come in for one. Most estimates take approximately 20 minutes to complete depending upon the extent of the damage.
Q : Should I drive my car after an accident?
A : It really depends on the extent of your damage. Usually if you have any lights out or your car doesn’t feel right or parts are rubbing on tires give us a call and we can arrange towing. You may also request to have your vehicle towed to our shop direct from the accident scene.
Q : How long will the repairs to my vehicle take?
A : All repairs begin with a detailed written estimate. Our trained estimators make a practice of anticipating how long the process will take. However some damage is often hidden and cannot be discovered until your vehicle has been disassembled. Something like that can potentially push your vehicle’s completion date back some. We will keep you informed throughout the repair process and we assure you we will return your vehicle back to you as quickly as possible.
Q : If my vehicles frame is damaged is it a total loss?
A : No. A car is a total loss only when the price of repairs exceeds the insurance company’s determined value of your vehicle. Our highly trained technicians use a precise frame measuring system and can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair the frame can be removed and replaced.
Q : Will you be able to match the factory paint color?
A : We guarantee in writing that the factory color will be matched as long as all painting is completed in accordance with factory suggested paint procedures. We use the finest automotive paints and processes available to be able to offer the color match guarantee.
Q : Is there a warranty offered for the repair work done to my vehicle?
A : Yes. We want you to feel comfortable with the work being done on your vehicle so Colorback Body Shop offers a lifetime warranty on all auto body repairs and a full manufacturer's warranty on all parts.
Ross Brewer ***** "Came here on a referral to get a 5" diameter dent out of the hood of my '09 Honda Civic. Eddie offered a reasonable price and short time frame to fix the dent (Maaco wanted to replace the hood for twice as much). I just picked up the car, and there was zero evidence that the dent was ever there. I will be back, but hopefully not too soon."
Sandra Florence ***** "A friend of mine, Joe told me about this family-owned auto body shop, Colorback Body Shop. From the moment I walked into the front door, I felt at home. It was like being in some one's living room. Very professional, but not cold. Lisa was so accomodating and kind. I have been through a lot for the last year, and she made me feel better in five (5) minutes because she actually cares. She said the bottom line to their business is not money but quality. I can't wait to get my car back, so I can write another review regarding auto talents. Thank you Colorback! You made my day. Your family is amazing. I wish I belonged to a family like yours. Thank you again for your kindness."
Michael Knight ***** "The entire staff at Color Back Body Shop are very professional and friendly. They make you feel right at home from the minute you walk through the door. Initially I thought about getting more than one quote but the free estimate they gave me was honest and fair so I no longer felt the need for additional quotes to compare things to. The work started on time and I was able to pick the car up when they said it would be ready. There were no surprises or upcharges at anytime throughout the project. Everything went as originally proposed and you can't even tell the car was in a wreck at all. They even went above and beyond and restored my headlights without me asking them to. They were extremely foggy and now look crystal clear (brand new). I will most definitely be going back there for future projects and will highly recommend them to anyone I know in need of auto body repair in Marietta or complete restoration work."
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*** IN BUSINESS FOR OVER 35 YEARS ***